These Terms are an agreement between you and KAIROX LLC ("KAIROX," "we," "us"), a Wyoming limited liability company, for the KAIROX Method app and website (the "Service"). By creating an account or using the Service you accept them. If you don't, please don't use the Service.
1. Who can use KAIROX
You must be at least 18 years old and able to enter into a contract. You confirm that what you tell us about yourself, including your health, is accurate.
2. What the membership includes
KAIROX is online coaching with a human coach and an AI coach. A membership includes:
- A training plan built for you by your coach, adjusted as you progress.
- A weekly check-in reviewed by your coach.
- Messages with your coach during the week, including form review on the videos you send. Your coach answers personally, not in real time, usually within two business days.
- Nutrition guidance, habit and mindset tools, progress tracking.
- The AI coach, for quick answers at any time. It follows the KAIROX Method and runs on Claude by Anthropic (see the Privacy Policy).
KAIROX is not an emergency service. Messages to your coach are not monitored around the clock. In an emergency, call 911 (or your local emergency number). In the US, call or text 988 for the Suicide & Crisis Lifeline.
3. Subscription, renewal and cancellation
- Price: the KAIROX Coaching membership costs $99.00 USD per month, or the equivalent shown in the App Store in your country, taxes as applicable.
- Payment: memberships are bought through Apple In-App Purchase. Payment is charged to your Apple ID when you confirm the purchase.
- Auto-renewal: the membership renews automatically every month, and your Apple ID is charged within 24 hours before the end of the current period, unless you turn off auto-renewal at least 24 hours before the end of the current period.
- Cancellation: manage or cancel at any time in your App Store account settings (iPhone Settings → your name → Subscriptions), or from Me → Membership in the app. You keep full access until the end of the month you already paid for; you won't be charged again.
- Refunds: purchases are processed by Apple, so refund requests go to Apple, under Apple's policies (reportaproblem.apple.com). This doesn't limit any right of withdrawal or refund that the law of your country gives you.
- Price changes: if the price changes, Apple tells you in advance and, where required, asks for your agreement before you're charged the new price.
- Deleting your KAIROX account does not cancel an Apple subscription: cancel it in your App Store settings.
4. Health and safety
KAIROX provides general fitness, nutrition and wellness coaching. It is not medical advice, diagnosis or treatment, and neither your coach nor the AI coach is a doctor, dietitian or therapist. Check with a healthcare professional before starting, especially if you have a medical condition, an injury, are pregnant or take medication. Stop any exercise that causes pain, dizziness or shortness of breath, and seek medical help. Read the full Medical Disclaimer, which is part of these Terms.
5. The AI coach
The AI coach gives general guidance from what you've shared. It can be wrong or incomplete, so use your judgement and ask your coach when in doubt. Don't use it for medical decisions or emergencies. Using it requires your permission to share your data with our AI provider, which you can withdraw at any time.
6. Your account
- Keep your password safe. You're responsible for activity on your account. One account per person; don't share it.
- You can delete your account at any time in Settings → Account details → Delete account.
7. Acceptable use
Don't:
- use the Service for anything unlawful, harmful or fraudulent;
- harass or abuse your coach or anyone else, or send content that is sexual, violent or hateful;
- upload content you don't have the right to share;
- try to break, overload, scrape, copy or reverse engineer the Service, or get around its security or limits.
We may suspend or close an account that breaks these rules.
8. Content
- You keep ownership of what you upload (photos, videos, messages, journal). You allow us to store and process it only to provide the Service to you.
- KAIROX, the KAIROX Method, its programs, videos, recipes, design and brand belong to us or our licensors. You get a personal, non-transferable licence to use them through the Service, for your own non-commercial use.
9. Disclaimers and liability
We work hard to keep the Service accurate and available, but to the extent the law allows, it is provided "as is," without guarantee of any particular result. To the extent the law allows, we aren't liable for indirect or consequential losses, and our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing in these Terms limits liability that can't legally be limited, such as for fraud, or for death or personal injury caused by negligence, or your rights as a consumer.
10. Ending the agreement
You can stop at any time by cancelling your subscription and deleting your account. We may suspend or end your access if you seriously break these Terms. Sections that by their nature should continue (content, disclaimers, liability, governing law) continue after that.
11. Changes
We may update these Terms. We'll publish the new version here with a new date, and tell you in the app or by email before an important change applies. If you don't agree, you can cancel before it does.
12. Apple App Store
If you downloaded KAIROX from the Apple App Store:
- These Terms are between you and KAIROX only, not Apple. KAIROX, not Apple, is solely responsible for the app and its content.
- Your licence lets you use the app on Apple-branded devices you own or control, as allowed by the Usage Rules in Apple's Media Services Terms and Conditions.
- Apple has no obligation to provide maintenance or support for the app. For support, contact us at admin@kairox.co.
- If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
- KAIROX, not Apple, is responsible for addressing any claims relating to the app or your use of it, including product liability claims, claims that the app fails to meet any legal or regulatory requirement, and consumer protection, privacy or similar claims.
- If anyone claims that the app or your use of it infringes their intellectual property rights, KAIROX, not Apple, is responsible for the investigation, defense, settlement and discharge of that claim.
- You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
- You must comply with any applicable third-party terms when using the app (for example, your mobile carrier's).
- Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept them, Apple has the right to enforce them against you as a third-party beneficiary.
13. Governing law
These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws rules. Disputes go to the state or federal courts located in Wyoming, unless the consumer law of your country gives you the right to bring them where you live.
14. Contact
KAIROX LLC · admin@kairox.co