This policy explains what KAIROX Method ("KAIROX," "we," "us") collects when you use our iPhone app and website, why, who we share it with, and how you control it. Some of what you share with us is about your health, so we treat all of it as sensitive.
The short version:
- We use your data only to coach you: to build your plan, follow your progress and answer you.
- We never sell your data, never use it for advertising, and never track you across other apps or websites.
- Your coach and our AI coach see your data. The AI only does once you've agreed, and you can withdraw that at any time.
- You can delete your account and your data yourself, at any time, from the app.
1. Who we are
KAIROX is operated by KAIROX LLC, a Wyoming limited liability company. Its founder and head coach is Allison Fabbri. For any question about your data, email admin@kairox.co.
2. What we collect
- Account: your email address and password (stored only as a secure hash), and your name.
- Profile and health information you give us: age, gender, height, weight, body measurements, goals, training level, activity level, schedule and equipment, injuries and physical limitations, medical conditions you choose to mention, allergies and dietary restrictions, sleep and stress.
- What you log in the app: workouts, sets and weights, meals and food photos you choose to scan, habits, mood, energy, weekly check-ins, journal entries, progress photos.
- Your messages: what you write to your coach (including photos and videos you send for form review) and to the AI coach, and what the AI coach remembers about you to stay consistent.
- Subscription: your plan, its status and renewal date, and the transaction identifier Apple gives us. Payment is handled entirely by Apple: we never see your card or bank details.
- Apple Health, if you connect it: your workouts (type, time, duration, distance, energy, average heart rate) and the GPS route of outdoor ones, recorded by your Apple Watch or apps that write to Apple Health (Garmin Connect, Strava…). We only read workouts; we never write to Apple Health, and nothing from it is used for advertising or sold. To stop, go to iPhone Settings → Health → Data Access & Devices → KAIROX.
- Notifications: if you turn them on, a device token that lets us send notifications to your phone.
- Technical data: error reports (device type, app version, what went wrong). When an error happens, our error monitoring may record the moments leading up to it, with all text and images masked.
We don't collect your location, your contacts, or any advertising identifier.
3. How we use it
- To provide the coaching you subscribed to: your plan, your check-ins, messages with your coach, form review, nutrition guidance and the AI coach.
- To adapt your plan safely, including around injuries or limitations you report.
- To manage your account and your subscription, and to send you service emails (sign-up codes, password resets) and the notifications you turned on.
- To keep the service secure and working: preventing abuse, fixing errors.
Where the law requires a legal basis (for example in the EU or UK), we rely on the contract with you to provide the service, on your explicit consent for health information and for sharing data with our AI provider, on our legitimate interest in security and error fixing, and on legal obligations for billing records.
4. The AI coach
KAIROX's AI coach runs on Claude, made by Anthropic, a separate company. It follows the KAIROX Method, our own coaching rules for training and nutrition. Before any of your data goes to it, the app asks your permission and lists exactly what it receives: your profile, your health notes, your activity, your conversations with the AI and the meals you scan. Without that permission, no data is sent to the AI.
You can withdraw this permission at any time in Settings → AI data sharing. From then on nothing more is sent; because the program, nutrition and chat run on the AI, the app can't be used without it, and you can delete your account. Anthropic processes this data to answer on our behalf, under commercial terms that do not allow it to train its models on it, and keeps it only for a limited period.
5. Who sees or processes your data
We share data only with these people and providers, and only for what's described:
- Your coach (Allison Fabbri), who builds your plan, reviews your check-ins and videos and answers your messages.
- Anthropic, the AI coach (see section 4), only with your permission.
- Supabase, our database, sign-in and file storage.
- Vercel, which hosts the app's servers.
- Apple, for in-app purchases and for delivering notifications to your iPhone.
- Resend, which sends our emails (sign-up codes, password resets).
- Sentry, error monitoring.
- USDA FoodData Central and Open Food Facts, food databases: when you search a food we send the search words only, never who you are.
- OpenFreeMap, map tiles: when you open a route, it receives the map area being shown, not who you are or your route.
- Stripe, only if you paid on our website before memberships moved to the App Store.
We may also disclose data if the law requires it, or to protect someone's safety. If KAIROX is ever sold or merged, your data would move only under this same policy, and we'd tell you first.
6. Where your data is stored
Our providers store and process data in the United States and other countries. Where data leaves the EU or UK, we rely on safeguards such as the European Commission's Standard Contractual Clauses.
7. How long we keep it
- Your account and everything you logged: for as long as your account exists.
- When you delete your account: your account, profile, logs, messages, photos and videos are deleted right away from our systems. Copies in our providers' backups are overwritten within 90 days.
- Billing records we're legally required to keep (for tax and accounting) may be kept longer, without your health data.
8. Your choices and rights
- Delete your account at any time in Settings → Account details → Delete account. If you subscribed through Apple, cancel the subscription in your App Store settings too: deleting your account doesn't stop Apple's billing.
- Correct your information in your profile at any time.
- Withdraw AI permission in Settings → AI data sharing, and turn notifications off in Settings or in your iPhone settings.
- Get a copy of your data, or ask us anything about it, by emailing admin@kairox.co. We answer within 30 days.
Depending on where you live (for example the EU, the UK or US states such as California or Washington), you may have further rights: to access, correct, delete or port your data, to restrict or object to processing, to withdraw consent, and to complain to your local data protection authority. We honor them the same way, by email, and we will never treat you differently for using them.
9. Health data
We collect health information only to coach you, only from what you choose to share, and we never sell it or use it for advertising. You can delete it at any time by deleting your account. KAIROX is not a medical provider and is not covered by HIPAA; we still protect this information as strictly as we can.
10. Adults only
KAIROX is for people aged 18 and over. We don't knowingly collect data from anyone younger. If you believe a minor has created an account, email us and we'll delete it.
11. Security
All data travels encrypted (HTTPS/TLS) and is encrypted at rest by our providers. Access is restricted so each person can read only their own data, and your coach only the clients assigned to them. Private files (photos, videos) are only reachable through short-lived links. No system is perfectly secure; if a breach ever affects your data, we will tell you without undue delay.
12. Cookies
We only use what the app needs to work: a sign-in session and a time-zone setting so dates display correctly. No advertising or analytics cookies, and no tracking.
13. Changes
If we change this policy, we'll publish the new version here with a new date, and tell you in the app or by email before an important change applies.
14. Contact
KAIROX LLC · admin@kairox.co